Complaint form

for damaged good

Customer details:

Name and Surname / Company:^*

Street:^*

Postcode:^*

City:^*

Email Address:^*

Phone Number:^*

Purchase details:

Date of purchase:^*

Order number:

Complaint details:

Product code:^*

Den Produktcode finden Sie direkt auf dem Produkt oder auf der Verpackung.

Details of the device the replacement was meant for:^*

Reason for complaint (description of the damages):^*

If you have selected other please describe

I demand the following actions from the seller:^*

* I am making a complaint within the framework of the applicable warranty issued by the seller.

* I agree to be informed about the way of dealing with the complaint by e-mail, to the e-mail address provided in this form.

* I have been informed by the seller about the rules of complaint based on the warranty regulations.

* I have been informed by the seller that:

shipments sent "cash on delivery" will not be accepted by the seller,
the warranty does not apply after the warranty period, as well as damages resulting from natural causes such as lightnng strikes, overvoltages in the EHV system , flooding, mechanical and thermal damages, usage inconsistent with the operating manual, improper connection of other peripheral devices and arbitrary alterations and construction changes,
the seller is obliged to respond to the reported complaint within 14 days of its reporting, and if this is not done, the buyer's claim is considered legitimate.