- concerning client’s personal data (including Battery Empire.co.uk online shop)
- shipment receipent from Battery Empire.co.uk online shop
We (hereafter ‘Greencell’ ‘We’, ‘Us’, ‘Our’) are Greencell.Global Ltd (Company Number: 13147773) with
our registered office at Fidelity House, Fengate, Cambridgeshire, PE1, Peterborough.
provide a comprehensive overview and explain how We collect and use any personal information and data
We may obtain from you and about you.
1. Important information and who We are
your use of the Website (https://batteryempire.co.uk/), any data you may provide when you purchase a
product or service or any data you provide to Us during our business relationship.
occasions when We are collecting or processing any additional personal data about you so that you are
policies and is not intended to override them.
We are the controller and are responsible for your personal data.
please contact us by email [email protected] or telephone us at +44 808 196 5006.
You have the right to make a complaint at any time to the Information Commissioner's Office (‘ICO’), the
UK regulator for data protection issues (see www.ico.org.uk). We would, however, appreciate the chance to
deal with your concerns before you approach the ICO so please contact Us in the first instance.
It is important that the personal data We hold about you is accurate and current. Please keep Us informed if
your personal data changes during your relationship with Us.
2. The data We collect about you
Personal data, or personal information, means any information about an individual from which that person
can be identified. It does not include data where the identity markers have been removed (anonymous
We may collect, use, store and transfer different kinds of personal data about you which we have grouped
together as follows:
We do not collect, use or share any Aggregated Data such as statistical or demographic data for any
We do not collect any Special Categories of Personal Data about you (this includes details about your
race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union
membership, information about your health, and genetic and biometric data). Nor do We collect any
information about criminal convictions and offences.
If you fail to provide personal data
Where We need to collect personal data by law, in order to provide the products under the contract We
have with you, or to enforce or perform its terms, and you fail to provide that data when requested, We may
not be able to perform the contract We have or are trying to enter into with you (for example, to provide you
with goods). In this case, we may have to cancel a product you have with Us but We will notify you if this is
the case at the time.
3. How We collect the data.
We use different methods to collect data from and about you including through:
4. How We use your personal data
We will only use your personal data when the law allows Us to. Most commonly, we will use your personal
data in the following circumstances:
Generally, We do not rely on consent as a legal basis for processing your personal data although We will
get your consent before sending third party direct marketing communications to you via email or text
message. Where consent applies, you have the right to withdraw consent to marketing at any time by
Purposes for which We will use your personal data
We have set out below, in a table format, a description of all the ways We plan to use your personal data,
and which of the legal bases We rely on to do so. We have also identified what our legitimate interests are
Note that We may process your personal data for more than one lawful ground depending on the specific
purpose for which We are using your data. Please contact Us if you need details about the specific legal
ground we are relying on to process your personal data where more than one ground has been set out in
the table below.
|Purpose/Activity||Type of data|
Lawful basis for processing including
basis of legitimate interest
|To register you as a new|
customer and enter into a contract
|Performance of a contract with you|
|To process and deliver your order|
to you including:
(a) Manage payments, fees and
(b) Collect and recover money
owed to Us
(e) Marketing and
|(a) Performance of a contract with you|
(b) Necessary for our legitimate interests
(to recover debts due to Us)
|To manage Our relationship with|
you which will include:
(a) Notifying you about changes
(b) Asking you to leave a review,
provide feedback or take a survey
(d) Marketing and
|(a) Performance of a contract with you|
(b) Necessary to comply with Our legal
(c) Necessary for Our legitimate interests
(to keep Our records updated and to study
how customers use Our
|To administer and protect Our|
business and the Website
|(a) Necessary for Our legitimate interests|
(for running our business, provision of
administration and IT services, network
security, to prevent fraud and in the
context of a business reorganisation or
group restructuring exercise)
(b) Necessary to comply with our legal
|To deliver relevant website|
content and advertisements to
you and measure or understand
the effectiveness of the
advertising We serve to you
(e) Marketing and
|Necessary for Our legitimate interests (to|
study how customers use Our products, to
develop them and to inform our marketing
|To make suggestions and|
recommendations to you about
goods that may be of interest to
(f) Marketing and
|Necessary for Our legitimate interests (to|
develop Our products and develop Our
business relationship with you)
We strive to provide you with choices regarding certain personal data uses, particularly around marketing
Promotional offers from us
We may use your identity, contact, technical, usage and profile data to form a view on what We think you
may want or need, or what may be of interest to you. This is how We decide which products, services and
offers may be relevant for you (we call this marketing). The marketing communications from us will be in
respect of the products similar to one you have purchased from us already.
We will get your express opt-in consent before We share your personal data with any third party for
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or
inaccessible or not function properly.
Change of purpose
We will only use your personal data for the purposes for which We collected it, unless We reasonably
consider that We need to use it for another reason and that reason is compatible with the original purpose.
If you wish to get an explanation as to how the processing for the new purpose is compatible with the
original purpose, please contact Us.
If We need to use your personal data for an unrelated purpose, We will notify you and We will explain the
legal basis which allows Us to do so.
Please note that We may process your personal data without your knowledge or consent, in compliance
with the above rules, where this is required or permitted by law.
5. Disclosure of your personal data
We may share your personal data with the parties set out below for the purposes set out in the table in
Legal advisors that provide services to us;
We may share your personal data whenever We are legally obliged to do so. Nevertheless, We assure you
that every request to disclose your personal data is analysed very carefully and thoroughly, to avoid
passing any information inadvertently to unauthorised persons.
We may change the suppliers We use. If you wish to obtain a full list of our suppliers or require any further
We do not routinely transfer your personal data outside of the UK, with the exception that we will transfer
your personal data to:
Where We transfer your data outside of the UK, We will ensure that the protection afforded to your personal
data, by any third party processor who may receive your personal data, is not less comprehensive than the
We process your personal data to invite you to give feedback on a transaction completed in
Our shop, on feedback aggregation services such as TrustMate (https://trustmate.io/), which
includes disclosing to this service your email address (to enable Us to send you an invitation
to give feedback after a completed transaction), order number and ID and the number of
products purchased. Thanks to the feedback we receive from customers, We can improve
our shop, tailor our offer to your needs and improve the quality of our goods. The
processing of this data is therefore necessary for the purposes of the legitimate interests
pursued by the Administrator.
6. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally
lost, used or accessed in an unauthorised way, altered or disclosed. In addition, We limit access to your
personal data to those employees, agents, contractors and other third parties who have a business need to
know. They will only process your personal data on Our instructions and they shall subject to a duty of
We have put in place procedures to deal with any suspected personal data breach and will notify you and
the ICO of a breach where We are legally required to do so.
7. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes We
collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting
requirements. We may retain your personal data for a longer period in the event of a complaint or if We
reasonably believe there is a prospect of litigation in respect to Our relationship with you.
To determine the appropriate retention period for personal data, We consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your ersonal data, the purposes for which We process your personal data and whether We can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.Typically, we may retain your personal data for a period of up to six years from the date of conclusion of our contract with Us or from closing of your account on the Website.
8. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
If you wish to exercise any of the rights set out above, please contact Us using the contact information in
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, We may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, We could refu se to comply with your request in these circumstances.
What We may need from you
We may need to request specific information from you to help Us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also
contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respon
We try to respond to all legitimate requests within one month. Occasionally it could take Us longer than a month if your request is particularly complex or you have made a number of requests. In this case, We will notify you and keep you updated.
YOUR LEGAL RIGHT
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data We hold about you and to check that We are lawfully processing it.
Request correction of the personal data that We hold about you. This enables you to have any incomplete
or inaccurate data We hold about you corrected, though We may need to verify the accuracy of the new
data you provide to Us.
Request erasure of your personal data. This enables you to ask Us to delete or remove personal data
where there is no good reason for Us continuing to process it. You also have the right to ask Us to delete or
remove your personal data where you have successfully exercised your right to object to processing (see below), where We may have processed your information unlawfully or where We are required to erase yourpersonal data to comply with local law. Note, however, that We may not always be able to comply with yourrequest of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where We are relying on a legitimate interest (or those of a
third party) and there is something about your particular situation which makes you want to object to
processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have
the right to object where We are processing your personal data for direct marketing purposes. In some
cases, We may demonstrate that we have compelling legitimate grounds to process your information which
override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask Us to suspend the
processing of your personal data in the following scenarios:
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party
you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that
this right only applies to automated information which you initially provided consent for Us to use or where
We used the information to perform a contract with you.
Withdraw consent at any time where We are relying on consent to process your personal data. However,
this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you
withdraw your consent, We may not be able to provide certain products or services to you. We will advise
you if this is the case at the time you withdraw your consent.
Last update: August 31, 2022