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Frequently asked
How do I receive an invoice?
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We value ecology and it is important to us to save paper, therefore sales documents are sent electronically in the form of an e-bill. We do not issue paper invoices or receipts for shipments. The document is sent by e-mail.
Where can I find the tracking number or the tracking link?
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The tracking number will be sent by e-mail to the address specified in the order.
Is it possible to return the product?
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As BatteryEmpire, we offer our customers the opportunity to return or exchange goods up to 30 days after purchase. If you have had a problem with a purchased product or if the product does not meet your expectations, please contact us by phone or email.
How do I select the right battery for my device?
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How to select the right model.
Two easy ways to find the right battery for your laptop.
  1. Model equipment
    The laptop model is usually located on the bottom of the device, reads it out and enters it into the shop's search engine.
    e.g. Asus K53SV / HP Pavilion G6 / MacBook Pro 13 A1278
  2. Battery code
    The battery code is located on the inside of each battery on the nameplate. Read the code and enter it into the shop's search engine.
    e.g. AA-PB9NC6B / A32-M47 / BTY-L45
Connected does not load, what should I do?
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A problem with charging a new battery is rare on Green Cell models. However, if this is the case, you will find instructions on how to do this in the following link: https://www.youtube.com/watch?v=G4aWD3pmTIM
How can I extend the battery life of my laptop?
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Just follow these 5 steps:
  1. Avoid short charging times, as the battery in our device has the number of charging times specified by the manufacturer.
  2. Use batteries. Our rechargeable battery is designed for use. The continuous removal of the battery from the device has no positive effect on its condition.
  3. Do not allow complete discharge. Today's lithium-ion and lithium-polymer batteries are extremely sensitive to deep discharge. Repeated repetition of such a situation may cause irreversible damage to the battery.
  4. Pay attention to the operating temperature. Temperature is an extremely important factor influencing the life of our battery. To ensure optimum temperature values, clean the heat dissipation system of your laptop regularly (with compressed air or a compressor) and do not use the units on soft surfaces (which may obstruct cooling openings).
  5. Let the battery rest. If you are planning a longer break from using your laptop, remove the battery and place it in a dry, cool place. It's worth charging it to about 50% to avoid complete discharge.
Is an 11.1V battery suitable if the previous battery is 14.4V?
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The 11.1V battery is not used interchangeably with 14.4V and vice versa. This can cause permanent damage to your laptop. When selecting a new battery for your laptop, be aware of the voltage at which the factory battery was present. This information can be found directly on the battery.
Why are the batteries available in two versions, 10.8V and 11.1V, is that correct?
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It is absolutely correct. Voltage differences result from different measurements and the cells used. Please note that such small voltage differences are not noticed by our laptop and do not affect its operation in any way.
Can the battery capacity (mAh) be greater?
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It is possible to use higher capacity batteries. Battery capacity is expressed in milliamperes hours (mAh), the higher the capacity value, e.g. 6800 mAh, the longer the working time can be achieved with one battery charge, which increases our mobility and independence.
How do I select the right battery for my device?
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Below are two ways to choose the right battery for your device.
  1. Device model
    The tool model is usually located on the handle or on the housing next to the motor of the fixture.
  2. Battery model
    The battery code is located on the underside of the battery, often it is a digital code, e.g. 194309-1, or mixed with letters, e.g. BL1830.
If I have a Ni-Cd (Nickel-Cadmium) battery, can I use Ni-Mh (Nickel-Metal-Hydride) cells?
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Currently there is no sale of batteries based on Ni-Cd cells, they are replaced by Ni-Mh cells which are less harmful to the environment. These cells can be used interchangeably, so we can use the Ni-Mh battery in exchange for the Ni-Cd battery.
If I have an old charger, will it charge the new one?
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In this case, pay attention to the type of cells used in the battery. If you plan to purchase a Li-Ion (lithium ion) battery and have previously used a battery with Ni-Mh (nickel methyl hydride) or Ni-Cd (nickel cadmium) cells, the new battery will not be charged by our charger and you will need to purchase a suitable charger.
Can the battery capacity (mAh) be greater?
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It is possible to use higher capacity batteries. The battery capacity is expressed in miles of ampere-hours (mAh), the higher the value of the capacity, e.g. 3000 mAh, the longer the working time can be achieved with one battery charge, which increases our mobility and efficiency.
How do I select the right power supply for my device?
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Model unit
The laptop model is usually located on the underside of the device. Read it and enter it into the shop's search engine.
e.g. Asus K53SV / HP Pavilion G6 / MacBook Pro 13 A1278
Value of INPUT / OUTPUT
On the power supply nameplate, the voltage and current values are marked OUTPUT, and on the bottom of the laptop, the same parameters as INPUT are marked. Read some of them and enter them into the shop's search engine by adding the brand of the device. Make sure that the plug of the power supply found is correct.
e.g. Asus 19V 4.74A / Dell 19.5V 4.62A / Lenovo 20V 3.25A.
I have a 65W power supply or can i use a 90W power supply?
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With such small differences it is acceptable. However, we must remember to use power supplies with higher power, not less, because at lower power the laptop may not work.
Is this power supply suitable for my laptop?
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It will be suitable for our laptop if the plug diameter meets the outer diameter specification, e.g. 5.5 mm, and the output parameters are compatible. What are output parameters? It is the value of voltage[V] and current[A] that is given by the power supply for a laptop, e.g. 19V 4.74A.
Is this keyboard suitable for my laptop?
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When comparing your keyboard with the pictures presented in our offer, we pay particular attention to the length and width of the keyboard, the position of the mounting brackets or screw holes and the position and length of the signal bar.
Is it possible to exchange the keyboard with you?
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We do not offer a replacement keyboard. Fortunately, this activity is very simple in many models of laptops. In addition, the Internet Guide provides step-by-step instructions on how to do this. We can also make a replacement in any computer service.
My laptop does not have a backlit keyboard. Can I buy a backlit keyboard from you?
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The backlighting of the keyboard usually requires a separate signal band to be attached to the laptop. If your laptop is not factory backlit, the backlit keyboard will not work with it.
How to choose Power Bank?
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  1. Battery capacity in the phone The most important thing we need to check is the battery capacity in our phones, and this can vary from just over 1000 mAh to as much as 4000 mAh. Please note that there is an inevitable loss of energy during the charging process, which can reduce the actual performance of the Power Bank by up to 75%. This is a completely natural phenomenon and must be taken into account.
  2. Power Bank for smartphones - What parameters to consider? If you have a phone that can charge quickly, it's worth choosing a power supply that supports 2.1A or QC 3.0 charging, so you can charge up to twice as fast as other models. Please note, however, that the quick charge option is useless if the phone is not compatible with it.
What is Ultra Charge?
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Ultra Charge is based on three charging profiles - 5/9/9/12V. Depending on which device you connect, you can be sure that the correct charging voltage is selected and that the intensity is as high as possible. The technology guarantees safe and fast charging regardless of the connected device. With Ultra Charge we can charge most smartphones in 1-1.5 hours from 0 to 100%.
Is there a cable connected to the Power Bank?
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Each power supply comes with a USB micro-USB or USB C cable (see specifications) that can be used to charge the power supply, and if the phone has a suitable wall outlet, it can also be charged via this cable.
Will this Power Bank be suitable for my phone model?
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In fact, any Power Bank will be suitable for our phone as long as it is a smartphone. Everything depends on our preferences and purpose. If you need a handy device that doesn't take up much space and can be carried in your pocket, we recommend Power Banks up to 10,000 mAh. However, if we want a particular power bank to provide power to other devices, we suggest a model twice the size of 20,000 mAh.
How do I receive an invoice?
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We value ecology and it is important to us to save paper, therefore sales documents are sent electronically in the form of an e-bill. We do not issue paper invoices or receipts for shipments. The document is sent by e-mail.
How can I change the information on the invoice?
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You can change the information on the invoice by sending an email to contact@batteryempire.co.uk.  In the e-mail we would like to ask you to provide us with your order number and the correct data for issuing the document. In reply, we will send you a correct invoice.
Can I change my shipping method?
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It is possible to change the delivery method if your order has not yet been shipped. If you wish to change the delivery method, please contact our consultant immediately: (https://batteryempire.co.uk/)
Where can I find the tracking number or the tracking link?
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The tracking number will be sent by e-mail to the address specified in the order.
Can I cancel my order?
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If you are not interested in our offer or have placed an incorrect order, please contact us by phone or chat (https://batteryempire.co.uk/).
Can I place an order by e-mail?
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Please place your order directly through our website, this is the fastest way to get the product you want.
Can I place an order without registering?
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Registration in our shop is required to place an order. In order for us to process your order, it is necessary to provide your address and contact details.
Is it possible to return the product?
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As BatteryEmpire, we offer our customers the opportunity to return or exchange goods up to 30 days after purchase. If you have had a problem with a purchased product or if the product does not meet your expectations, please contact us by phone or email.
How do I package returned goods?
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We recommend that you protect your shipment from transportation when you return the purchased goods to us so that the product is not damaged. It is sufficient to protect the product with e.g. an envelope with bubble wrap.

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